I greatly appreciate free help. However, I don’t appreciate snarky replies to a simple question about a PAID add on. And yes, I do indeed expect customer support for something I paid for.
It wasn’t clear to me if I should be using code from http://www.advancedcustomfields.com/resources/getting-started/displaying-custom-field-values-in-your-theme/, http://www.advancedcustomfields.com/resources/getting-started/code-examples/ or http://www.advancedcustomfields.com/resources/field-types/gallery/, hence me asking what I was missing.
To you, as the plugin developer, it is obvious. To plugin users, especially those new to the plugin, it is not always obvious. I wasn’t looking to be spoon fed an answer, otherwise I wouldn’t be modifying the code myself to work with the Genesis framework. I was simply asking for clarification about which code I should be using.
It’s ironic that you mention patience and appreciation. Being patient with paying customers and appreciative that they’ve put some extra money in your pocket are the basics of good customer service.
Ta, Elliot. Hope the plugin continues to go well for you.
I had read the documentation. The problem is the necessary documentation is split up on a variety of pages, none of which link to each other. Thankfully the email support supplied links to all the pages needed which allowed me to modify the code to work with Genesis.
Telling someone ‘re-read the documentation’ without telling them what documentation to read is kind of pointless. Great plugin, but the documentation could be better organised, especially for paying customers.
I was able to figure it out, thanks. The response I received through your email support was much more helpful as it actually provided a link to the page and further instructions.