Even though the update page in the ACF menu says there is an update available it won’t show up in the plugins page. Not possible to update
When I look into my account here and check where my licence is activated I see that you differ between http and https installations. Lately we had to change to https due to Google Maps usage. And obviously it’s not possible to update those wordpress pages.
Secondly the “manage activations” page gives a wrong version number. Updated to 5.3.10 via ftp and it still says 9.3.9.2 on many installations. After deactivating and re-activating it shows the correct version.
Hi @despecial ,
Thanks a lot for reaching out to us.
I am not certain which ACF plugin you are using as the latest version is 5.4
Kindly open a private ticket so that we may be able to have a closer look at your problem.
Sorry, I had a typo.
The latest version we use is ACF Pro 5.3.10
Not one wordpress installation informs about 5.4
Even here at the download page it sends 5.3.10
Hi @despecial
I’m sorry I forgot that the version 5.4 is still beta. The latest version at the moment is 5.3.10. Do you have an issue with this version?
Thanks 🙂
Hi James, thanks for the reply. As previously stated I have two issues.
– there is no update available under “plugins” even though I can see the update in the ACF menu
– here on acf.com, in my account I can see the activated installations and they show different versions then installed. Only after I go to the page, deactivate the licence and reactivate it, it shows the correct version number.
I am having the same issue. I have version 5.3.9.2 installed. When I go to the custom fields > updates page, it says there is an update to 5.4.10 but the option to update the plugin never shows up on the plugins page. So I can not update ACF.
@billcommexis you can delete the plugin folder (via ftp) and upload it manually. but it’s a pain in the a**.
Hi @despecial
The issue mostly because the protocol is changed from http to https. Did deactivating and reactivating it fixed the issue? If the issue persists, could you please open a new ticket and provide temporary admin credentials to your site? You can open a new ticket here: https://support.advancedcustomfields.com/new-ticket. Also, please don’t forget to explain the issue again and provide the link to this thread.
@billcommexis
Please make sure that you have your license activated correctly for your current site. You can check it out by logging in at https://www.advancedcustomfields.com/my-account/ and check the listed site.
I hope this helps 🙂
Hi @James
As I wrote before, the versions are not updated until I deactivate and reactivate the license key on the wordpress page itself. This has nothing to do with the https protocol. Only 2 of 10 pages uses secure connections so it should show the correct version number on my account page here. Plus, it’s not helpful if I have to deactivate and re-activate the key all the time.
For the “no update” available problem I will open a ticket as suggested.
James,
The license key is active for the site. I even de-activated it and re-activated it and I am still not getting any prompt to update the plug in. On the custom fields > updates page, the license is active and it says an update is available. When I click it though, it takes me to the plug in page and there is no option to update.
Hi @despecial
Great! Submitting a ticket is the best thing to do.
@billcommexis
It’s possible that there’s a conflict on your site. Could you please try to reproduce the issue on one of the WordPress’ stock themes (like Twenty Sixteen) with other plugins deactivated? If it disappears, then you can activate the theme and plugins one by one to see which one causes the issue. If you use a cache plugin, could you please clear the cache on your site first? If that doesn’t work, could you please open a new ticket too?
Thanks 🙂
