Update problems

• Intervik

• December 19, 2015 at 2:18 am

Since last month(s) I have regular problems with updating my PRO. It says “Bad request”.

• flex

• December 22, 2015 at 8:31 pm

I’ve got the same problem on many of my website. From time to time, I can update some websites with ACF installed but most of my sites stuck at an old version of ACF Pro. Firebug shows a HTTP-Status-Code 200 but the header of the answer shows, that there is no success to fetch that update.

HTTP-Header answer:

{
   "success":false,
   "data": {
      "update":"plugin",
      "plugin":"advanced-custom-fields-pro\/acf.php",
      "slug":"advanced-custom-fields-pro",
      "oldVersion":"Version 5.2.9",
      "newVersion":"",
      "error":"Plugin-Aktualisierung fehlgeschlagen."
   }
}

• John Huebner

• December 28, 2015 at 11:18 am

For problems of this type you’d probably be better off opening a new support ticket if you haven’t already done so.

• Kireip

• January 26, 2016 at 12:04 am

Hi there,

As I experienced the same problem on many websites I manage, I found that deactivate then reactivate ACF Pro licence allows me to restore the update feature for concerned projects (mailnly OVH servers and localy hosted websites).
I often start a new project from a clone of a preconfigured WP install (files, plugins and parameters) containing ACF Pro already activated, so deactivate/reactivate solved this in my case.

Hope it helps!
Cheers

• flex

• January 27, 2016 at 12:57 am

@kireip Your advice is working like a charm! Generally, I use “Duplicator” to copy a local installation to my web server. Maybe, it results in the same conflict how you described. After deactivating and reentering the PRO-License I can update all installations of ACF Pro.

Thank you very much!