I’m having this problem. The solution is to deactivate the license, reactivate, and then run the update.
But it’s not a great solution. I have a number of sites with the Pro license installed, and the only way to upgrade them all is to manually repeat this process for every site.
I’m experiencing the same issue this morning trying to update to 5.9.6, reporting back with
Update failed: Download failed. Not Found. Tried multiple times, and deactivating and reactivating the unlimited license I have, no dice. Not a big deal, will try again in a week or so, hopefully it gets resolved.
I constantly have this problem after I migrate websites. Sometimes simply deactivating the license and activating works but many times it doesn’t. I have been in contact with support and they offer a few suggestions which sometimes work but again often don’t(see below from support).
There is obviously a problem with how the license key is registered it would be great if ACF could address this.
From ACF Support
When ACF loads the license key information saved into the wp_options table, it validates the data saved against the current URL. If the website’s URL is different to the URL that was saved, ACF will not load or display that license key.
Therefore, migrating a site invalidates the current activation since the website’s URL will be different to the URL that was saved.
When this “issue” occurs, all that is needed is to enter a valid license key into the “Custom Fields > Updates” page. This will ping our server and register that URL with our API and thus allow package downloads for your website.
When experiencing “Update package not available” issues, 99% of the time the problem is due to something wrong in the download URL. Which is fixable by deactivating and then re-activating the ACF PRO ‘license’ activation from the “Custom Fields > Updates” page.
Are you able to see this activation in the list of activations on your online dashboard?
Would you please confirm if the plugin is correctly activated and the website URL visible from your online account dashboard by logging in to your ACF Dashboard, then navigate to the Licenses tab and click on the “Manage Activations” button?
Hi there, not sure if it’s still clever to post/ask here instead of going through the support e-mail hoops.
I experience the same problem on quite exactly one site at the moment, which is a .pet (yes, you read right) domain. No matter how often I activate and deactivate, the site never appears on the activated sites list in my ACF account,- may it have something to do with the TLD I use for the site? Doesn’t the ACF team like CUTE ANIMALS :D?
You must be logged in to reply to this topic.
Welcome to the Advanced Custom Fields community forum.
Browse through ideas, snippets of code, questions and answers between fellow ACF users
Helping others is a great way to earn karma, gain badges and help ACF development!
© 2022 Advanced Custom Fields.