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Questions & feedback on new support forum

  • Hey @admin,

    I’m liking the new forum (particularly the ability to select notifications). Some questions/feedback:

    1. What are the “rules” for using the “Post” Topic Type? I think some general guidelines for using this feature would be helpful.

    2. To encourage the use and re-use of topic tags, maybe an auto-suggest or “popular tags” functionality would be useful.

    Keep up the great work mate!

  • Thanks mate,

    I like both the ideas. I’ll have a look at adding these in.

  • @elliot,

    I’m liking the typeahead on users and tags.

    Another possible feature – the ability to view only unread/unsolved (question) topics?

  • Closing the ability to open a new support ticket during weekends is just silly. The internet does not close like a store or the old phone support. If you don’t want to see new questions during the weekend, there’s a simple solution for that: Log off. Turn off email notifications. It’s really simple.

    Now I – a paying customer – have to wait until Monday to ASK my question, instead of merely waiting for the answer.

  • Hi @Patrik

    Thanks for the feedback. I understand the frustration but let’s clear a few things up:

    1. This support forum is a free service provided by me (Elliot Condon) to anyone who wishes to use it, paying customer or not.

    2. To ask me to work 7 days a week providing feedback is a bit much. I don’t ask that of you, and I never would.

    3. To simply log off means that come Monday morning, I would have 3 days worth of support tickets to address. Sorry mate, but I do want to have a life.

    I’m appreciative that you are a customer and user of the ACF plugin, but being a human being on the planet earth, I think I deserve my weekends to enjoy with family and friends.


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