Missing download after purchase

• PopUp Berlin

• February 18, 2014 at 7:23 pm

Hello Team,

I’ve purchased the Gallery Field four weeks ago and payed over PayPal (I’ve the PayPal receipt), but I’ve never received the download. I already send couple of emails directly with the request to solve this issue.

http://www.advancedcustomfields.com/add-ons/gallery-field/

Can you please send me the link to get my purchase.

Thanks and best regards from Berlin

Patrick Burkert

Email: [email protected]

PopUp Berlin | Find Pop-Up Events in Berlin, Get Promoted & Rent Space

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• Elliot

• February 19, 2014 at 9:17 am

Hi @PopUp Berlin

I replied to your email on the 14th of January. Did you not receive it?

Email:

Hi Patrick.

Sorry for the delayed response. You can always login to your account to find all purchases here:
http://www.advancedcustomfields.com/store/account/

If you want, I can reset your password or change your email address.

Thanks
E

• PopUp Berlin

• February 22, 2014 at 6:38 pm

Hey Elliot,

I didn’t receive it – can you please resend it again to [email protected]? Probably it is recognized as spam? That would be nice.

Thanks a lot and best regards from Berlin

Patrick

• Elliot

• February 24, 2014 at 10:50 am

Hi @PopUp Berlin

I’ve changed your account’ email address from the origional to [email protected]

You can login here:
http://www.advancedcustomfields.com/store/account/

Thanks
E