Media Upload button not showing

• cutcopypaste

• September 16, 2016 at 1:24 am

I have a WYSIWYG field in a repeater set to show the Add Media button, but it isn’t showing up. They’re showing everywhere else on my site, but not in one particular field. I tried turning it ‘off and on again’ and it didn’t help.

I noticed that when I go to the export the field in question looks like this:

`
array (
‘key’ => ‘field_578d1805c1b32’,
‘label’ => ‘Content’,
‘name’ => ‘content’,
‘type’ => ‘wysiwyg’,
‘instructions’ => ”,
‘required’ => ”,
‘conditional_logic’ => ”,
‘wrapper’ => array (
‘width’ => ”,
‘class’ => ”,
‘id’ => ”,
),
‘default_value’ => ”,
‘tabs’ => ‘all’,
‘toolbar’ => ‘full’,
‘media_upload’ => ”,
),
`

short of switching to hardcoded fields or editing the database by hand, is there a way to fix this?

• James

• September 18, 2016 at 4:10 am

This reply has been marked as private.

• awrightdevelops

• October 27, 2016 at 11:45 am

^^^ did you manage to fix this issue? I am having the same issue.

• James

• November 7, 2016 at 2:36 pm

Hi @awrightdevelops

Could you please share the JSON or XML export file of your field group? Also, could you please check if you are using the Local JSON feature? If you use it, could you please backup the files in the “acf-json” folder and then delete the folder?

Thanks 🙂

• moettinger

• November 22, 2016 at 7:16 am

Same issue here. Using flexible content field with ability for user to select number of columns where each column editor will show its own WYSIWYG. In random columns, the media upload button is missing.

• James

• November 22, 2016 at 11:40 am

Hi @moettinger

Could you please check if there’s a conflict on your site? Could you please try to reproduce the issue on one of the WordPress’ stock themes (like Twenty Sixteen) with other plugins deactivated? If it disappears, then you can activate the theme and plugins one by one to see which one causes the issue.

If the issue persists, could you please share the JSON export file of your field group?

Thanks 🙂

• moettinger

• November 29, 2016 at 8:54 am

Switched to Twenty Sixteen and deactivated all plugins but ACF and issue remains. How do I export my JSON file?

• James

• November 29, 2016 at 12:55 pm

Hi @moettinger

You should be able to export the JSON file from “Custom Fields > Tools”.

Also, it seems your WYSIWYG field somehow has the Show Media Upload Buttons? set to empty, which makes ACF thinks that it’s set to false.

To fix it, could you please expand/open all WYSIWYG fields in your flexible content field on the field group editor page and then resave it. You don’t need to change anything, though.

Hope this helps 🙂

• moettinger

• November 29, 2016 at 2:17 pm

Worked for me. Thanks!