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Custom field doens't show for specific user

  • Hello guys,

    I have just one custom field and it seems to be ok for me, but for my writer (other user) it doesn’t show. I’ve changed the role to admin and I tried to see if it shows to another users, and it shows. It doesn’t just only for this specific user.

    What can I do to solve this?

  • Is it just one field or the entire field group? Does the field group appear and the field is missing from it or is the field group not showing?

  • I just have one field on the field group, so it doesnt show anything for the user :/

  • There seems to be some confusion between a “field group” and a “field”. A field group contains 1 or more fields. A field is one item in a group.

    A field group will be shown even if it contains no fields.

    From your response I am going to assume that you mean the field group is not being shown. If this is the case then the first thing I’d check is the “Screen Options” (tab at the top right of the edit screen) and make sure that the check box for the group is ticked.

  • Well, the entire field grou is not being shown only for one user.

    I made this video for you: https://www.loom.com/share/26097142a4c14d5cb9bf635d5f873694

  • At this point I’m stumped. I would start with basic debugging stuff, deactivating other plugins, trying a different theme, etc, to see if I could narrow down the problem. All I can think of is that there is a filter somewhere causing the issue, but why it would only affect one user? No clue.

  • I’ve tried all, desactivated all the plugins and changed the theme but didn’t worked. It only happens with this user, I tried to create new user and worked, but I want to know what is causing the issue with this specific user.

  • Have you used any type of a role or permission editor on the site? Sometimes these types of plugins make changes in the database that are not reset if the plugin is deactivated.

  • No, and the other user is admin too

    • bradt

    • January 4, 2020 at 10:25 am

    Having the same issue. I’ve checked multiple users on our site. All but one user displays the field groups as expected. The user profile that doesn’t display them is an administrator, as are other users I’ve checked that worked successfully.

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