3rd time trying to get a forum post to stick here. <sigh>
The ACF fields in the backend page editor are gone. So is the option under “Screen Options.” The pre-existing values fill in the shortcode in the browser just fine. I just can’t edit them because those fields don’t show in the editor anymore. .
There is en exact copy of the site in a staging area. The ACF fields show just fine in the wp-admin page editor there. No new plugins in the live site. Versions of ACF and Wodpress are identical in both places. ,,
I have had this happen before when someone clicks on the buttons that allow reordering of field groups. I don’t know what causes it but it appears to happen when moving a metabox might change the location (high, normal, side).
To correct this you need to go into the usermeta table in the DB and delete and find the users meta box order entry for the post type and delete it. The meta key will be "meta-box-order_{$post_type}"
You will find a lot of posts on the internet about this, but no good solutions. There are sometimes plugins that can be used but they are generally not maintained well.