For the PRO version, the folder should be “advanced-custom-fields-pro”. It’s possible that there’s something on your site that prevents the update process. Could you please check if your server is behind a firewall? Could you please check the connection from your server to
connect.advancedcustomfields.com? You should be able to check it by pinging the ACF server from your server.
If you want to update it manually, you can download the latest version from https://www.advancedcustomfields.com/my-account/. You can simply delete the old plugin and then install the one you’ve downloaded. Please don’t forget to backup your site first before changing anything.
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