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I have had this happen before when someone clicks on the buttons that allow reordering of field groups. I don’t know what causes it but it appears to happen when moving a metabox might change the location (high, normal, side).
To correct this you need to go into the usermeta table in the DB and delete and find the users meta box order entry for the post type and delete it. The meta key will be "meta-box-order_{$post_type}"
You will find a lot of posts on the internet about this, but no good solutions. There are sometimes plugins that can be used but they are generally not maintained well.
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