There are several levels and types of support and they are listed here https://www.advancedcustomfields.com/support/
Currently I am the only person that manages these forums. I am, in a sense “Support” but I am very limited in what I can do. I cannot effect changes to the code and I really cannot do much when there is a bug except point you to the support channel that can help you.
A lot of people miss it, but this is mentioned at the top of the page when you start a new forum topic here https://support.advancedcustomfields.com/new-topic/
