Yes, I try to point people to the contact. When starting a new topic there is a message
Forum topics are used for community discussion and not support
Here is is just us users.
They will watch for bug reports when a new version is released, but that’s about it.
Bug reports and feature request sections are a left over from a time when the original dev used to man these forums himself.
As far as the CPT think goes, I also use CPT-UI, but only because it has an easy export to PHP. CPT definitions stored in the DB reduce site performance.